Return & Refund Policy

Rayoungtek manufactures rugged Android enterprise mobile computers, barcode scanners, RFID readers, and the accessories that support them — built for warehouses, retail floors, logistics, and field-data workflows. We stand behind every unit we ship. This policy explains how to cancel, modify, return, or request a refund, and what to do if a product arrives defective. Hardware warranty coverage is handled separately under our Warranty Policy .

1. Return Window

We accept returns under the following timeframes, counted from the delivery date confirmed by the carrier's tracking record:

Main devices (mobile computers, rugged tablets, barcode scanners): 15 calendar days from delivery.
Accessories (batteries, chargers, cradles, cables, hand straps): 7 calendar days from delivery.

Returns requested outside the applicable window are declined unless covered by a separate warranty claim. To start a return, you must obtain a valid RMA number (see Section 8).

2. Order Cancellation

You may cancel an order free of charge before it is processed and shipped. For orders cancelled more than 12 hours after placement but before shipment, a 5% cancellation fee applies to cover payment-processing and order-handling costs. Once an order has shipped, it can no longer be cancelled and must follow the return process in Section 8.

3. Order Modification

Before shipment, you may request changes to the shipping address, configuration options (for example, scan-engine model), or order quantity. Modification requests are subject to stock availability and may adjust the estimated ship date. After an order has shipped, modifications are no longer possible — please use the return process for unwanted items.

4. Return Eligibility

To qualify for a return, all of the following must be true:

The item is within its applicable return window (Section 1).
The item shows no damage beyond the defect being reported.
All original accessories are included (see Accessories Completeness below).
The device serial number matches our shipping records (see Serial Number Verification below).
For data-carrying devices, all data has been backed up and erased (see Data Removal below).
A valid RMA number has been issued (Section 8).

Accessories Completeness

Returned products should include:

Battery
Charging cable
AC adapter / power supply
Cradle or docking station (if originally included)
Hand strap (if originally included)
Original packaging

Missing accessories may result in a partial refund or return rejection, at our discretion.

Serial Number Verification

The serial number printed or affixed to the returned unit must match the serial number recorded in our order system. Returns with mismatched, altered, or removed serial numbers may be refused to prevent unit substitution.

Data Removal

Rayoungtek mobile computers and tablets store business and personal data. Customers are responsible for backing up and permanently erasing all data before returning any device. Rayoungtek is not responsible for any data loss, exposure, or breach arising from returned units.

5. Non-returnable Items

The following are not eligible for return:

Custom-configured or personalized devices (for example, non-standard scan engines or custom branding).
Software licenses or activated software.
Consumables (for example, printable labels, thermal paper).
Items damaged by misuse, unauthorized modification, or improper handling.
Items returned outside the applicable return window.
Returns submitted without a valid RMA number.

6. Quality-related Returns

Damaged on Arrival (DOA)

If your device arrives physically damaged or non-functional, report it within 48 hours of delivery and provide:

Photos of the outer shipping package;
The carrier shipping label; and
Clear photos of the damage to the device.

We will arrange a replacement or refund at no cost to you, including return shipping where applicable.

Defects Discovered Within the Window

For other quality defects found within the return window, Rayoungtek covers return shipping and provides a replacement, repair, or refund after inspection. Photo or video evidence of the defect is required. Quality-related returns are not subject to the restocking fee in Section 7.

7. Non-quality Returns

For returns due to change of mind, an incorrect order, or other non-quality reasons, a 10% restocking fee applies. This fee covers the costs we incur to inspect, functionally test, sanitize, repackage, and restock the returned unit so it can be resold as certified equipment. The customer is responsible for return shipping. Items must be unopened, or — if opened — in resalable condition with all accessories and original packaging.

8. Return Process

Contact Support. Email support@rayoungtek.com with your order number, device serial number, and reason for return.
Receive RMA. Our team issues a Return Merchandise Authorization (RMA) number and return instructions. Returns without a valid RMA number may be refused or significantly delayed.
Ship the Product. Pack the device with all required accessories and original packaging, write the RMA number clearly on the outside of the parcel, and ship via a trackable method to the return address we provide.
Inspection. On receipt, we inspect the unit — typically 2–3 business days — to verify condition, serial number, and eligibility.
Refund or Replacement. Approved returns are refunded or replaced per Sections 9 and 10.

9. Refund Process

Refunds are issued to the original payment method after inspection approval. The original shipping fee is non-refundable except for quality-related or wrong-item returns.

Inspection
2–3 business days

→

Refund approved
& initiated
within 3–5 business days

→

Funds reflected
in your account
5–10 business days*

*Actual posting time depends on your bank or card issuer.

10. Shipping Costs

Situation	Return Shipping Cost
Quality issue / DOA	Covered by Rayoungtek
Wrong item shipped	Covered by Rayoungtek
Customer changed mind / non-quality	Paid by customer
Unauthorized return (no valid RMA)	Paid by customer

For international returns, any import duties or customs charges are handled per the situation above; we recommend using a trackable shipping method with delivery confirmation.

11. Warranty

This Return & Refund Policy covers returns and refunds only. Hardware defects that appear after the return window are handled under our separate Warranty Policy, which provides [12 / 18 / 24]-month limited hardware coverage from the date of delivery. Warranty claims follow their own authorization流程 and are not subject to the restocking fee.

12. Frequently Asked Questions

Can I return an opened device?: Yes — if it is within the return window and in resalable condition with all accessories and original packaging. A 10% restocking fee applies to non-quality returns.
Who pays for return shipping?: Rayoungtek covers return shipping for quality issues and wrong items. The customer covers return shipping for change-of-mind or non-quality returns.
Can I exchange instead of a refund?: Yes, subject to stock availability. Contact support to arrange an exchange, and we will issue an RMA for the return portion.
How long does inspection take?: Typically 2–3 business days after we receive the returned item, after which the refund is initiated within 3–5 business days.
What if my device arrives damaged?: Report it within 48 hours of delivery with package photos, the shipping label, and damage photos. We will replace or refund at no cost to you.